Updated: January 11, 2021
For additional details on how we handle personal information please see our Respecting User Privacy resource at https://app.mycoughdrop.com/privacy_practices.
Use of Personal Information Collected. CoughDrop may collect information about you that can be used to contact or uniquely identify you (“Personal Information”), only on a voluntary basis. Such Personal Information may include information such as your name, postal address, email address, telephone number and biographic data.
We collect Personal Information from you if you request information from us, sign up to join our email lists, register an account with CoughDrop, or otherwise volunteer such information to CoughDrop. The Personal Information we collect is used to notify you of updates to our Site, other websites, products or services we offer, to respond to inquiries, to carry out our obligations and enforce our rights, and to fulfill any other purpose for which you provide your Personal Information to us. We retain your Personal Information as long as you remain an active user of the Site and/or Product and for a reasonable number of years thereafter, or until you request that we delete it.
Information Provided By a Child. The Children's Online Privacy Protection Act of 1998 and its rules require us to inform parents and legal guardians about our practices for collecting, using and disclosing Personal Information from children under the age of 13. Children under the age of 13 may use the Site and/or the Product solely with the express consent of their parent or guardian. If you permit your child to use the Site and/or Product, you hereby represent and warrant that you have consented to such use, and you hereby agree that you will be responsible in all respects for your child’s use of the Site and/or Product. Notwithstanding the foregoing, under no circumstances may a child under the age of 13 submit or otherwise enter or make available any Personal Information about himself/herself (including, without limitation, through the use of open-text fields). If you become aware that your child has submitted or made available Personal Information to us, please contact us through any of the methods described under “Contact Us” and we will promptly delete such Personal Information.
Health-Related Personal Information. Please do not submit or store any information regarding your or anyone else’s health or medical status (pursuant to all applicable laws) using the Site or the Product. If and to the extent you choose to do so, you understand and agree that (a) you and you alone bear the sole burden and responsibility of obtaining any consents or authorizations for disclosures of patient information that may be necessary under federal, state and local law; (b) any errors or inaccuracies in the information that you submit through the Site or Product are your responsibility and could result in deficiencies in your use of the Site or Product; and (c) CoughDrop takes no responsibility for, and makes no representations or warranties concerning, the accuracy of any information entered, disclosed or transmitted by you.
Other Information Collected Online. In some cases, CoughDrop may collect information about you that is not personally identifiable, including through automated means such as cookies. For example, CoughDrop may collect information such as domain type, browser version, service provider and IP address. Cookies enable us to track things in aggregate form such as the total number of visitors to the Site, and the length of the visits to the Site. Such information is stored in CoughDrop’s database. No Personal Information is extracted in this process. The information we collect using automated means is used for internal review to improve the Site, and is not shared with other organizations for commercial purposes.
Mobile Device Data. When users download, install and use the Product on their mobile phone or other wireless telecommunications device, CoughDrop automatically gathers information, including, without limitation, carrier providers, unique device identifiers, geo-location information (if allowed by the user), the types of mobile devices accessing the Product, and the types of operating systems accessing the Product (collectively, “Mobile Device Data”). A unique device identifier is a string of alphanumeric characters (similar to a serial number) used to uniquely identify and distinguish each mobile phone or other wireless communications device. Location services can be enabled or disabled at any time, through the settings on your mobile device and/or in the Product. CoughDrop uses Mobile Device Data to understand usage patterns and to improve the Product.
Head and Eye Gaze Tracking. When users download, install and use the Product on their mobile phone or other wireless telecommunications device, CoughDrop includes optional functionality to evaluate eye gaze, head position and facial expressions using multiple sensors including cameras (such as Apple's TrueDepth API). This tracking is used for alternative access methods to allow users to target and select on-screen options. Facial information is not tracked unless user logging is enabled, and then data is tracked only to the level that will allow differentiating selection techniques, and is not saved. Eye gaze, head position and facial expression tracking and logging can be enabled or disabled at any time, through the settings on your mobile device and/or in the Product. CoughDrop may use metadata about head and gaze tracking to understand usage patterns and to improve the Product.
Information We Share. We use third parties to help us provide services to users, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering promotions. Third parties also provide us with aggregate, comparative information regarding the performance of our Site.
Other than as set forth above, we will not share or sell your information to any outside organization without your consent.
Anonymous Research and Community Reports. CoughDrop regularly shares public reports with the online community to enourage additional research into AAC practices. Generalized usage data from users who have enabled logging and approved inclusion in aggregate reports will be included, only in an anonymized and aggregate manner, in these public reports, unless they have explicitly opted out. Additionally, we partner with research organizations to analyze AAC usage on a more detailed, but still anonymized level, and users may opt-in to allowing their anonymized, non-aggregated usage data to be shared externally for potentially public research purposes.
Your Choices. If you do not wish for us to use your Personal Information to send you promotions regarding our products or services, you can opt out of such use by checking the relevant box located on the form on which we collect your Personal Information or at any other time by sending an email to firstname.lastname@example.org stating your request. If we have sent you a promotional email, you may choose not to receive further promotional emails from us by clicking on the unsubscribe link at the bottom of such email.
Most browsers allow you to stop accepting new cookies, or to be notified when you receive a new cookie, and have the ability for you to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our Site’s features.
Contact Us. If you have submitted Personal Information to us and you would like that information deleted from our records or would like to update or correct that information, or have any other questions or concerns regarding your Personal Information, please click on the “Contact Us” link on our Site, call us at (419) 589-7688, email us at email@example.com, or write to us at:
9733 Sharolyn Ln.
South Jordan, UT 84009
CoughDrop will use commercially reasonable efforts to make corrections to or remove your Personal Information from our records.
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